Starting Situation
- The customer had outsourced the entire infrastructure to 3 towers and established a service integration layer through another provider
- An organization now had to be established in the retained IT that controlled the provider via reports and governance bodies
- The employees in the retained organization were untrained in managing service providers in operations. The employees in the retained organization were untrained in managing service providers in operation
Project Goals
- Establishment of a team for functioning provider governance for service management
- Establishment of provider governance
- Control via Provider Governance Bodies
- Control via contract breaches & via report
Procedure
- Selection of managers and employees
- Execution of contract training
- Go-live, preparation and adaptation of the governance bodies fixed in the contract
- Establishment and regular adaptation of a reporting framework for the development of a key performance indicator and contract-based control system
Results
- Profound understanding of the contract in the retained organization
- Established reporting framework
- Established governance bodies
- Significant increase in service quality over the lifecycle of the contract
As a subsidiary of the E.ON Group, the E.ON Thüringer Energie AG is the central electric and gas utility company in Thuringia. The company was established in 2005, through the merger of the electricity supplier TEAG with the gas supplier GVT, as a further consequential step of the E.ON Corporation in becoming a European complete supplier.
Lothar Möller
CIO at E.ON Thüringer Energie
“With mgm consulting partners, it quickly turned out that we had found a partner, who is very well versed with the consolidation of heterogeneous IT landscapes.”
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